In keeping with our focus that the “customer experience” the key to success, an experience built on service – doing the right thing & treating people well, including the people we work with. And that even though technology is changing how we do business, our fundamental goal is to still provide excellent customer service always-ALWAYS.
So we invited an expert on customer service to speak with us today in a way that may allow us to think differently about how we can do that. His name is Louie Gravance and he is a former service guru and training designer for Walt Disney World in Orlando, Florida. After almost two decades with Disney, he was drafted by Bank of America and ING Financial to help re-think service in the investment industry. The efforts brought him national attention and a new career in speaking and consulting.
Prior to working with Disney, Louie spent many years as a performer on stage, sit-coms, movies, and 35 national television commercials.
We've brought him here to help us explore ways of continually and constantly creating "Wow moments" for our clients and each other.
I'm pleased to welcome Mr. Louie Gravance.
Louie Gravance is often referred to as “the guy that can make the Disney service concepts work outside of Disney.” From 1987 to 2014 Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando Florida.
Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker, and corporate culture guru. Louie has designed multi-million-dollar service campaigns for companies such as ING Financial, Choice Hotels, Microbac Technologies, Nikon and The American Council of Independent Laboratories. Gravance has been credited with “literally changing the consciousness of business in America” through his service campaigns and initiatives that have included Bank of America’s “The Bank of America Spirit” campaign- deemed the most successful customer service training initiative in the company’s history. In 2014 his unique entertainment and training experience was called upon to be part of the opening team of Harry Potter’s Diagon Alley expansion at Universal, Orlando.
At only twelve years old, he began working in California as a stage, film and television actor and would go on to appear in over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry’s most successful conglomerates, The Walt Disney Company, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a nearly three-decade adventure at the Walt Disney World Resort in Orlando, Florida.
Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a Disney keynote speaker, having begun his professional speaking engagements on behalf of Disney in 1998.
Through his company Louie Gravance Creative Content, in Orlando, Florida and continues to offer clients unique training programs with incorporated themes such as “Great Service Serves the Server First!” and powerful initiatives including “Service is a Superpower!”. We’re proud to announce the publishing of his first book: SERVICE is a SUPERPOWER! (Lessons Learned in a Magic Kingdom) is being published through Mascot books with a release set for February 2020!
While corporate and employee growth is serious business, humor and heart remain at the center of every Louie Gravance presentation because he also knows, from experience, there’s no business BUT show business!