Sam Silverstein

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The Power of Keeping Commitments…No Matter What™
Alternate Title: Culture by Design VS Culture by Default

What does it look like when EVERY member of your organization keeps their commitments? When truth and value are held in highest esteem? It looks like next level success. It feels like positive momentum. It lays the foundation for creativity, collaboration and high performance.

Sam knows first-hand how to create a corporate culture that engages employees, maximizes productivity and inspires accountability. You’ll walk away from his program with highly effective tools to build trust, enhance engagement, cultivate more meaningful relationships, and truly come together as a cohesive team. There’s never been a more important time to create a shift in culture and commitment.

During this program, participants will learn how to:

  • Design a culture based on commitments and values
  • Leverage the power of cultural values – internally, externally, and communally
  • Remove obstacles and excuses to inspire collaboration and accountability
  • Create an organizational culture obsession that will drive your culture to stronger performance and customer experience

The Highest Form of Leadership™  

To win in today’s market, organizations need leaders who can innovate. Explore diversity. Cultivate creativity. Nurture cohesiveness. And foster a culture that embraces change. When they do? Employee engagement soars. Collaboration gets exciting. Productivity is elevated and exponential growth is possible.

Sam shares game-changing strategies with audiences that help clearly define core values, connect them to every member of an organization, and make them the driving force behind every decision. Sam’s ability to help companies build rock-solid foundations and cut through the clutter and noise of distractions throughout every facet of their company culture, business processes, customer connectivity, and communication.

During this program, participants will learn how to:

  • Take ownership of your company’s mission and vision
  • Use company values to drive all decisions
  • Build massive trust through The Ten Commitments of Accountability
  • Connect your organizational culture and values to your community
  • Become and develop as impactful leaders

I Am Accountable

It’s time to show excuses the door. Whether at work or at home, people often make excuses out of over-commitment, lack of understanding, or poor time management. In a world where there are more resources available than ever before – it’s time to get to the bottom line. Ultimately, they make excuses by focusing on what they cannot control instead of focusing on what they can control.

As the founder of the Accountability Movement™, Sam brilliantly lays out the relationship between what we value and what we can control and illuminates the strategies, mindsets, and tools necessary to eliminate excuses from our personal and professional lives. Accountability is a way of thinking. It is how we think about ourselves and others.

During this program, participants will learn how to:

  • Discover your foundational, relational, professional and community values
  • Connect your values to the art of living an accountable life
  • Improve your relationships through keeping commitments
  • Eliminate excuses that hold you back from their potential

Impact of Accountability in Healthcare

It’s no longer enough for hospitals and health systems to have a mission statement hung on a wall. To meet society’s demands in our consumer-driven healthcare marketplace, organizations must change the way they think about people and relationships.

Sam teaches healthcare professionals from every level to take ownership and commit to their organizational mission and values and how to weave them throughout every facet of their culture, clinical processes, patient care, and communication. You’ll walk away with highly effective tools to build trust, enhance engagement, cultivate more meaningful relationships, and truly come together as a cohesive team.

During this program, participants will learn how to:

  • Promote engagement by creating a culture based on commitments and values
  • Build massive trust through The Ten Commitments of Accountability
  • Remove obstacles and inspire collaboration to improve patient care
  • Communicate more purposefully utilizing The Terms of Change™

Alternate Title:  The Power of Keeping Commitments…Developing Healthcare Leaders


The Accountable Leader's Guide to Change

Change is an integral part of our world. The ability to get ahead of it, manage it, or initiate it for any organization falls squarely on the shoulders of leadership. Focusing on what people do won’t cut it anymore. Truly accountable leaders instead turn their focus on changing the way people THINK.

Sam brings audiences together to best understand what a powerful catalyst change can be for positively growing business, redefining relationships, and letting go of the status quo. Leaders who meet change head on and make it their partner, drive momentum and deliver results.

During this program, participants will learn how to:

  • Identify the “Change Categories” all people fall into and how to motivate each person successfully
  • Communicate more purposefully utilizing The Terms of Change™
  • Empower your team to drive change versus resist change
  • Master the one thing organizations must believe if they are going to effectively create an organization that thrives through change


All of Sam’s sessions are CUSTOMIZED after a detailed research call with your team prior to the event.


  • No More Excuses: The Five Accountabilities for Personal and Organizational Growth
  • Non-Negotiable: The Story of Happy State Bank & The Power of Accountability
  • No Matter What: The 10 Commitments of Accountability (No More Excuses)
  • Making Accountable Decisions: A Journey to an Accountable Life
  • The Lost Commandments
  • The Success Model: Five Steps to Revolutionize Your Life
  • I Am Accountable: Ten Choices that Create Deeper Meaning in Your Life, Your Organization, and Your World


  • ZINK: Accountability is your competitive advantage
    ZINK: Accountability is your competitive advantage
    Aug 13, 2018
    Sam Silverstein...
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    ZINK: Accountability is your competitive advantage
    Aug 13, 2018

    I recently attended the SCORE National Leaders’ Conference in Jacksonville. Our keynote speaker was Sam Silverstein, author of, “No More Excuses, The Five Accountabilities for Personal and Organizational Growth”.

    Mr. Silverstein’s speech motivated me to read his book immediately after the conference. The book’s message is that accountability is the highest form of leadership. Your beliefs are the only thing that will determine your success. Rich corporate cultures inspire accountability. Your values are what is important. As a leader/employee, you either are or are not responsible for things.

    Silverstein focuses on five principles in his book.

    1 - Doing the right things

    Do the right things consistently and strive to do them with a commitment to excellence. If something is not working to your level of excellence, it is up to you to get it right. Doing the right things will support your strategic goals.

    If you are in a leadership position in your company, it is up to you to be the visionary. You must establish the strategy for execution and ensure the results. Focus on the right things and tune everything else out. Your goal, your strategic intent, should be simple and memorable.

    Determine who is doing what to reach the goal and make achieving it a reality.

    2 - Managing your space

    Silverstein emphasizes that business leaders are responsible for pursuing new opportunities for growth. “We and we alone are accountable for making space for the new stuff by getting rid of the old stuff. If we don’t create space, we can’t try new things. If we aren’t trying new things, our competitors will beat us to new opportunities.”

    It is easy to do the familiar. But is there something else that you can do to achieve a greater yield? Do you have the products and services that will take your business to the next level?

    3 - Managing the process

    When strategic intent faces obstacles and you continue to move forward toward attaining the goal, then you are managing the process. Silverstein calls it, “Accepting proactive accountability for making it happen.” When you encounter obstacles, ask if there is anything you can do to improve the situation.

    Will you be the kind of person who accepts accountability for managing the process? Managing the process means taking proactive responsibility for moving things forward in support of your strategic intent.

    “Every time we make an excuse and every time we abdicate, we stop managing the process,” Silverstein says.

    4 - Establishing the right expectations

    “Expectations are the targets we set for ourselves. Once we accept them, they determine our actions, our outlook and our destinies,” Silverstein says. Goals need to be realistic, attainable and also a stretch.

    According to one of Silverstein’s interviews featured in the book, “If you can’t set reasonable expectations for yourself and others, everything else is for naught.”

    Be sure to talk with your employees for their buy-in so they are accountable to their goal, not just yours. Shared expectations need to be based on the current situation.

    Being held accountable for achieving unrealistic results that can only be achieved by cutting corners or breaking the rules is at odds with ethics and values. It is far better to admit that the goal cannot be achieved without bending the rules. Neither personal or organizational standards should ever be compromised to achieve results.

    5 - Contributing to your relationships

    “Failure to manage relationships means ultimate failure. Success in managing relationships means ultimate success,” according to Silverstein.

    We should be looking for ways to enhance our relationships both personally and professionally. It does matter what others think. “Personal accountability is not about giving back — it’s about giving,” Silverstein says.

    In both your personal and business life, give because it’s the right thing to do.“Managing relationships will always be an essential part of leadership,” says South African politician Roelf Meyer, who also is interviewed in the book. Help the people on your management team achieve their goals.

    “When there are problems,” Silverstein explains, “accept your fair share of the responsibility for resolving them, and spend more time on the solution than on the blame game. Our accountability to manage our relationships must support principles of equity, transparency and ethical dealings with others.”

    Remember to give back personally and corporately to your community, your country, your world, in both time and money. It is important to follow through with your commitments.

    Remember, no more excuses! Accountability is a way of doing business.

  • Building a More Accountable Team
    Building a More Accountable Team
    Mar 21, 2013

    Organizations are made up of teams. The sales department is a team. Customer service is a team. Accounting is a team. There is an executive team. This goes on and on. You get the idea. There are also special project teams where people are brought together from across the organization or within a department to solve a specific issue. This team may have a sunset when the problem is solved.

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    Building a More Accountable Team
    Mar 21, 2013

    Organizations are made up of teams. The sales department is a team. Customer service is a team. Accounting is a team. There is an executive team. This goes on and on. You get the idea. There are also special project teams where people are brought together from across the organization or within a department to solve a specific issue. This team may have a sunset when the problem is solved.

    As team members many times we serve in situations where we are members of one team but lead another team. Our roles on different teams change as the purpose and mission of the team varies.

    There are teams who seem to get the job done and then there are accountable teams. The Accountable Team™ works more effectively, achieves at a higher level and ultimately creates an environment where everyone can become their very best. All accountable teams have five critical elements in place.

    BeliefMembers of The Accountable Team know what they believe. They believe that they can solve problems, overcome obstacles and that the mission drives discussions and actions. The Accountable Team doesn’t spend time discussing what cannot be done. They focus on what they can do, where their strengths are and application of those strengths as possible solutions to a problem or challenge.

    Belief drives attitude and action. All actions taken are driven by a belief structure. Beliefs based in abundance and “can do” attitude deliver actions that solve problems and allow for superior goal achievement.

    AccountabilityThe Accountable Team is made up of individuals who understand the elements of Proactive Accountability™. They know what their right things are. They know how to manage their space. They know how to manage the process. They know the importance of establishing the right expectations. And, ultimately they know the importance of contributing to relationships.

    Members of accountable teams apply accountability on an individual basis and create an environment where these skills and attributes flourish on a group level. Members know the language of accountability and speak it. They don’t make excuses and they don’t accept them from others either.

    LeadershipThe Accountable Team will always have accountable leadership. Accountable Leaders™ are the same in public as they are in private. The Accountable Leader lives by a code of ethics that is demonstrated in their actions. The Accountable Leader trusts, respects and executes on a different level. They value people more then things.

    Accountable leaders lead through and with people. They understand that you lead people and manage things. Everyone on the team knows the values of The Accountable Leader.
    InnovationThe Accountable Team is innovative. They recognize that innovation is improving a process, making a process more efficient and making it simpler.

    Creativity is the process of coming up with ideas. Innovation is taking those ideas and making them part of the value equation. Innovation drives simplification and creates opportunity for growth. Innovation allows The Accountable Team to better solve challenges and reach goals.

    A mindset of innovation frees The Accountable Team from the shackles of how things have been done in the past and opens the door to new methods, opportunities and greater results.

    InfluenceThe Accountable Team understands the power of influence and the power of words. They encourage each other to go beyond what they know they can do and operate in the realm of the impossible made possible. They fundamentally understand that words shape our world and this is an area they do not compromise.

    Influence that comes from position or title is short lived. Using personal power to exert influence is also limited in its long-term effectiveness. True influence comes from serving others. It comes from investing in people. And, it comes from knowing what your Non- negotiables™ are and other people seeing you stick to them.

    When a team comes together and all five of these elements are in place the ordinary teams transforms into The Accountable Team. The Accountable Team will always outpace, outproduce and outperform an ordinary team. The Accountable Team delivers results and becomes a critical element of an accountable organization.


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